Faq

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Frequently Asked Questions

1. What services does Tanganyika Tours & Travel Ltd offer?

Tours & Travel Services including Flight Bookings, Safaris Bookings, Hotel Bookings, Travel advisories, Visa Assistance and Passport Assistance, Travel Insurance, Bird Watching, Mountain Climbing, Student Tours, Cultural Tours Beach Holidays, Out-bound Holiday Packages, Honeymoon Packages.

2. How can I book a safari or flight with you?

You can book directly through our office, by phone, WhatsApp, or email. We also offer online booking options for your convenience. Once you confirm your itinerary, our team will handle all the arrangements for you.

3. Can you arrange customized safari or travel packages?

Absolutely! We customize safaris and travel packages according to your budget, time, and preferences. Whether it’s a family vacation, honeymoon trip, business trip, or group tour, a luxury getaway, or adventure safari, we design your experience around you.

4. How do I know my booking is confirmed?

Once we receive your payment, a confirmation email with your itinerary, flight or safari details, and payment receipt will be sent to you. You’ll also have a dedicated consultant for further assistance.

5. What is your cancellation or refund policy?

Cancellation terms vary depending on the service provider. Typically, cancellations made 30 days before travel may be eligible for a full or partial refund, while late cancellations may incur fees. We share detailed terms during booking.

7. Is travel insurance included in your packages?

Travel insurance is not automatically included, but we highly recommend it. We can help you obtain a reliable plan covering medical emergencies, trip cancellations, or lost luggage.

8. Do you assist with visa processing and travel documents?

Yes, we offer visa guidance and document support for travelers visiting or departing Uganda. Our team helps ensure that your paperwork meets all requirements before your trip.

9. What destinations do you cover in your tour packages?

We organize safaris and tours across Uganda, Tanzania, Kenya, Rwanda, and other popular destinations in East Africa — including gorilla trekking, wildlife safaris, cultural tours, and adventure travel.

10. Can you help with group or corporate travel?

Absolutely. We specialize in handling group travel, corporate trips, conferences, and incentive tours. Our services include group ticketing, accommodation, transport, and itinerary coordination.

12. Do you provide airport pickup and car hire services?

Yes, we provide reliable airport pickup, drop-off, and car rental services. You can choose from a range of vehicles depending on your travel needs — from standard sedans to safari jeeps.

13. What payment methods do you accept?

We accept cash, mobile money, and bank transfers. For international clients, we also support secure online payments through trusted platforms.

14. How can I contact Tanganyika Tours & Travel Ltd for inquiries or bookings?

You can reach us via:
📞 Phone/WhatsApp: +256 750 030 363
📧 Email: [email protected]
🌐 Website: www.tanganyikatours.com

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What to Expect on a Rwenzori Mountains Climbing & Hiking Expedition

Fort Portal’s Crater Lakes: Uganda’s Undiscovered Beauty

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